FAQs

Select your products, add to cart, and complete checkout. You’ll instantly receive confirmation and payment instructions.

We accept Apple Pay, Google Pay and Credit Card

No — payment must be completed before dispatch to ensure fast processing and secure handling.

Upload your payment slip during checkout or send via:

Email Us: contact@proplus.bio

All orders ship directly from our Pro Plus fulfilment hub for fast and reliable delivery nationwide.

If your parcel hasn’t arrived within 3 business days, contact us and we will investigate immediately.

Yes — every batch is verified using:

• HPLC
• Mass Spectrometry

• Email: contact@proplus.bio
• Phone: 07552 311826
• Hours: Mon-Fri 9:00-17:00 (UK)

Contact us immediately before dispatch. Once a parcel leaves our fulfilment hub, we cannot change the delivery address.

Due to the nature of research materials, returns are not possible. However, damaged or incorrect items are replaced immediately.